At SpicesGround.in, we are committed to providing high-quality spices, hing products, and food items to our customers. Since many of our products are consumable in nature, we request customers to carefully read this Refund & Return Policy before placing an order.
This policy explains the conditions under which returns, replacements, cancellations, and refunds may be accepted.
1. Order Cancellation
Before Dispatch
Orders can be cancelled before they are shipped from our warehouse.
To request a cancellation, please contact us as soon as possible with your order details.
After Dispatch
Once an order has been shipped, cancellations may not be possible.
2. Returns & Replacements
Due to the consumable nature of spices and food products, we generally do not accept returns once the product has been delivered.
However, replacement or refund requests may be accepted in the following cases:
- Wrong product delivered
- Product received in damaged condition
- Package received in tampered condition
- Missing items in the order
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery
- Share clear photos/videos of:
- The product received
- Packaging label
- Invoice or order details
After verification, we may offer:
- Replacement product
- Store credit
- Partial or full refund
4. Non-Returnable Items
The following items are not eligible for return or refund:
- Opened or used products
- Products damaged after delivery
- Orders with incorrect address provided by customer
- Delayed deliveries caused by courier partners or unforeseen circumstances
- Products purchased during clearance or special sale offers (unless damaged)
5. Refund Process
If a refund is approved:
- Refunds are processed to the original payment method
- Processing time may take 5–7 business days depending on your bank/payment provider
- Cash on Delivery (COD) refunds may be processed via bank transfer or UPI
6. Shipping Charges
- Original shipping charges are generally non-refundable
- In cases where the error is from our side, applicable shipping charges may also be refunded
7. Contact Us
For refund, replacement, or cancellation requests, please contact us:
Website: https://spicesground.in
Email: support@spicesground.in
Please include:
- Order ID
- Registered mobile number/email
- Issue details with photos (if applicable)
8. Policy Updates
We reserve the right to modify or update this Refund & Return Policy at any time without prior notice. Changes will be updated on this page with the latest revision date.
By placing an order on SpicesGround.in, you agree to the terms mentioned in this policy.